Question 1

What types of services do you offer?

Accepted Answer

We offer three main services: residential cleaning (regular or one-off), commercial cleaning (offices, shops, common areas) and deep cleaning (deep cleaning, post-renovation or seasonal).

Question 2

Do you specialize in condo cleaning?

Accepted Answer

Yes. Our main expertise is condo maintenance in downtown Montreal. We understand the realities of condominium living: secure access, underground parking, building regulations, and coordination with concierges and managers.

Question 3

Do I need to be present during the cleaning?

Accepted Answer

No, you don't need to be present during the cleaning. You can give us secure access to your home or premises, and we'll take care of the rest. However, if you prefer to be on-site, we can accommodate your schedule.

Question 4

Do you offer post-renovation or construction cleaning services?

Accepted Answer

Yes, we offer specialized post-construction cleaning services. We remove all dust, debris, and residue to leave your space spotless and ready for use.

Question 5

How much does a cleaning service cost?

Accepted Answer

Rates vary depending on the size, type of service, and frequency chosen. Our packages are flexible, with discounted rates for regular visits (weekly, bi-weekly, or monthly). Request a free quote for an accurate price.

Question 6

What happens if I am not satisfied with the cleaning?

Accepted Answer

Your satisfaction is guaranteed. We follow up after every service, and you only pay when the cleaning is impeccable.

Question 7

What is your cancellation policy?

Accepted Answer

You can cancel or reschedule a service at any time, free of charge, with 24 hours' notice. We understand that unforeseen circumstances can arise, and we will do our best to accommodate your needs.

Question 8

Do you offer long term contracts?

Accepted Answer

We offer both one-time services and long-term maintenance contracts, depending on your preferences. However, our services are without binding contracts. You can stop or suspend the service at any time.

Question 9

Is your team insured?

Accepted Answer

Yes, all our teams are fully insured, giving you peace of mind. If anything goes wrong during a service call, we assume full responsibility.

Question 10

What geographic areas do you serve?

Accepted Answer

We primarily serve the Greater Montreal area, but we can travel to surrounding areas upon request. Please contact us to see if our services cover your area.

Question 11

What areas do you serve?

Accepted Answer

We cover all of Greater Montreal, with a specialization in downtown condos.

FAQ - Frequently Asked Questions

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